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Truva

S22
9 people|Active|Website
Artificial IntelligenceB2BSalesSales EnablementConversational AI
46°Significant Pivot
Before

Onboard and retain customers with AI agents

After

Sell more. Grind less with AI agents.

Full description — before

Truva helps software platforms onboard and retain customers with smart AI agents. These agents not only guides your users to the right tools, features, and information within your app, but it can also take actions on their behalf. This improves your NPS and delivers the experience of a personal account manager for every customer, available in real-time.

Full description — after

Truva handles the busywork intelligently saving your sales team hours each week, so they can focus on what matters most - building and closing deals. Many teams have seen up to 25% increase in sales where Truva's AI agents automated tedious tasks such as email follow up, CRM data entry, and process optimizations.

Category shift
Voice AI & Customer SupportEnterprise AI Agents
Summary

Truva shifted focus from providing AI agents to help software platforms onboard and retain users (customer success) to using AI agents for sales teams to automate sales workflow tasks. This is a clear change in their target market from customer success/product to sales, while retaining some underlying product technology.

Detected 1 year ago · 2024-10-17