AI Co-Pilot for Customer Support Teams
AI agents rewriting & optimising your internal documentation for LLMs
We help Customer Experience & Support leaders get Voice of Customer (VoC) insights by analyzing 100% support tickets, fine-tuned on customized requirements. Dig deep into existing user feedback for Quality Assurance & improvements in product & service, within minutes not weeks.
We rewrite and optimise your internal documentation for AI, giving it deep enterprise context. This unlocks substantially better LLM results across all AI workflows. PROBLEM: -------------- • AI teams struggle with LLM accuracy building AI workflows and agents because of messy, conflicting, fragmented internal knowledge. • Internal knowledge conflicts, uses undefined jargon and rely on unstated company assumptions & context. • LLMs are like Day 0 fresh hires – they can’t understand this documentation properly without someone explaining context to them. • Furthermore, vector search suffers from poorer retrieval accuracy when company context and terms are not present in a knowledge article WHAT WE DO ------------------- • Clean & De-Conflict: Our AI agents read every doc, resolve contradictions, and builds content relationships. • Context Distillation: Our AI agents read & compare related docs, distills context and rewrites an LLM-optimised version of your internal documentation. Optional human-approval ensures 100% confidence in the output. THE OUTCOME ---------------------- • Agents and chatbots that actually understand your enterprise context. • Retrieval that delivers precise, policy-aligned answers on the first try. • A living knowledge base that stays synchronized with every new doc revision.
The company shifted from AI analytics for customer support ticket insights to a tool that rewrites/optimizes internal documentation for LLM workflows—a completely different problem, product, and likely buyer persona.