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Conduit

W24Pivot 2 of 2
15 people|Active|Hiring|Website
TravelSalesCustomer ServiceAI
46°Significant Pivot
Before

Conversational AI agents for Customer Service.

After

AI Agents for Hospitality

Full description — before

Conduit is the AI agent platform that drives conversational outcomes across support and sales. Customer conversations are the backbone of every business. Consumer businesses spend nearly a third of their working hours calling and texting customers. Conduit turns those conversations into an engine for conversions, revenue, and cost savings. We enable operators across real estate, financials, and service-based businesses, to build and deploy AI agents that perform better than your best employee. Our modular platform enables automation for the most complex, high-volume conversational workflows.

Full description — after

Conduit is the leading AI agent platform for hospitality operations. Operators can create, test, and run AI agents on Conduit's harness purpose built for hospitality. On-brand agents handles the full guest journey, converting inquiries into bookings and driving upsell revenue, then runs internal operations and surfaces insights for leadership. All connected to the systems operators already use. Trusted by over 1000+ global hospitality brands across 120+ countries.

Category shift
Voice AI & Customer SupportEnterprise AI Agents
Summary

Conduit narrowed from serving multiple industries (real estate, financials, services) to focusing exclusively on hospitality, though the core AI agent technology remains similar.

Detected today · 2026-06-03
Company journey — 2 pivots
Current

AI Agents for Hospitality(viewing)

46.3°Significant Pivot2026-06-03
Started as

The operating system for managing vacation rentals.