Calltree AI
W25AI operations analyst for call center workflows
Enterprise-grade AI support reps for call centers
Calltree helps enterprises' VP of Operations understand how to make their call center more efficient. Our AI agent analyzes millions of minutes of call center recordings to find inefficiencies in workflows and quantifies the cost of each action. For example, when a rep is handling a credit card dispute, Calltree can identify that reps spend 30 seconds per call on manual data gathering and data entry, propose a solution, and measure the opex savings. Calltree surfaces these insights in an analytics tool and generates reports, making it easy for operation leaders to build business cases to prioritize improvements, realizing millions in opex savings. See us at https://calltree.ai
Calltree makes enterprise-grade AI support reps for call centers. Our AI reps take voice calls and chats like other AI support agents but can also use internal enterprise tools like a homegrown CRM or internal dashboards, like the highly trained humans working there today.
Calltree shifted from providing analytics and operational insights to call center leaders (analytics SaaS for efficiency analysis) to directly building and deploying AI support reps that take customer calls and interact with enterprise systems. This is a fundamental product change from analytics tooling to operational AI automation.